FAQ
You can cancel your reservation free of charge up to 3 days before arrival (except for group bookings).
Credit card details are required to guarantee your reservation, but no upfront payment is needed (except for group bookings or bookings during high-demand periods).
We accept payment in cash – CZK or EUR and by credit card.
If you haven’t received a confirmation, please send us an email and we will respond as soon as possible. If you don’t receive a reply, your message may have ended up in spam or there may be a technical issue — please give us a call.
Check-in is after 2 pm and check-out before 11 am. You can leave your bags in our luggage room before and after free of charge.
Yes, you can. Our reception is open 24/7 and staff members are in the hostel all the time.
You can find all the information you need on our website.
Towels are available in private rooms (singles to triple rooms). For dormitories and bigger private rooms please bring your own towel or you can rent one at the reception for 50 CZK or 2 €.
Sorry, but we don’t allow strangers into the hostel — only registered guests.
We offer a laundry service for 250 CZK or €10. We will wash, dry, and fold your clothes for you.
Lockers are available in every dorm. You can use your own padlock or borrow one from us (a deposit 100 CZK or 5 € is required). Please note that we are not responsible for items stored in lockers, even if they are locked. For extra security, you can leave your valuables in the safes at reception.
Please always make an online reservation in advance — even for the same day — as the hostel can fill up quickly during certain periods.
You can book a private room, which means no other guests will stay in the room, or you can book a bed in a dormitory, sharing the room with other guests. En-suite means the room is equipped with a private bathroom and toilet.
Smoking is strictly prohibited in all indoor areas of the hostel. A fine of 100 € or 2 500 CZK applies for violations. Outdoor smoking areas are available.
Yes, we can provide them, but full payment is required upfront for visa confirmation documents.