What are your cancellation and refund policies in case I want to cancel my reservation?
You can cancel your reservation without any fee 24 hours in advance.
Do you have any discounts available?
We have 5% discount for students in dormitories all seasons except summer, top season and NYE. And 5% discount for all our facebook fans.
Can I still book, if I don't have a credit card?
Credit card details are not required, we don’t ask to pay any deposits upfront (except for group bookings).
Can I pay for my room using cash?
We accept payment in cash – CZK or EUR and by credit card.
I haven't received a confirmation.What should I do?
If you haven’t received the confirmation, send us an email and we will answer asap. I case we don’t answer at all, you email might be in junk mail or there might be some troubles with servers, call us.
What time is check-in and check-out and can I store my luggage before and after check-in/check-out?
Check-in is after 1pm and check-out till 11am. You can leave your bags in our luggage room before and after free of charge.
Can I arrive in the middle of the night?
Yes, you can. Our reception is open 24/7 and staff members are in the hostel all the time.
How do I get to the hostel from the airport/train station/bus station?
You can find all needed informations on this link - http://www.hostelelf.com/location
Are towels supplied in all rooms?
Towels are available in private rooms. For dormitories, ask our staff members and they will provide you with them.
Do your hostels accept pets?
Yes, we do, but only in private rooms (in dormitories might be people with allergies or fear of animals)
Can I bring guests in, who aren't staying in the hostel?
Sorry, but we don’t allow stangers to our hostel, only guests.
Do you have any laundry facilities and how much are they?
We do have laundry service for 200 CZK. We will wash, dry and fold your clothes for you.
Do you have any lockers and how much do they cost to use?
We have available lockers in every dormitory. You can use your own padlock or one of ours (we ask a deposit for each one). Please note, that we are not responsible for anything in your lockers, even if they are properly locked. You can leave your values in safes at the reception.
Do you have any events in the hostel?
All events can be found here - http://www.hostelelf.com/events-and-drinks
Can I just turn up to the hostel to book a bed/room?
Yes you can, but we reccommed to make a reservation before arrival. The hostel can be booked up at specific periods.
What’s the difference between private room and dormitory and what does en-suite mean?
You can book a room as private, that means no other guests are allowed in it or you can book a bed/s in dormitory and share the room with other guests. En-suite means the room is equiped with bathroom and toilet.
Can I smoke/vape in the hostel?
Smoking is strictly forbidden in all indoor hostel areas. We have outdoor facilities for smoking.
Do you provide confirmation letters for embassies?
Yes we do, but we require full payment upfront for visa confirmation documents.